Support | EPIC On

Support

FAQ's

  • How can you verify your EPIC On account?

    • Verification is only applicable for users who have registered/signed up via email ID or mobile number. Users signing up using social login do not need to verify their EPIC On account.
    • Users signing up using email ID, please follow the steps given below:
      • Once you have registered on the EPIC On platform, check your email inbox (check your email Spam folder if you do not see an email in your inbox).
      • Open the email received from EPIC On.
      • Click on the verification link mentioned in the email.
      • You have successfully verified your EPIC On account!
      • Now you can visit the EPIC On app or website, and login using the registered email ID and password.
    • Users signing up via mobile number, please follow the steps given below:
      • Once you have registered on the EPIC On platform, you will receive an SMS with an OTP on your registered mobile number.
      • Enter the OTP on the EPIC On app or website.
      • You have successfully verified your EPIC On account!
      • Now you can visit the EPIC On app or website, and login using the registered mobile number and password.
    • How can you reset your EPIC On account password?
    • How can you cancel your subscription on iOS?
    • How can you access videos you have downloaded/offline videos?
    • What are the modes of payment available to pay the subscription amount?
    • Are subtitles available for shows on the EPIC On app?
    • Do I have to pay to watch content?
    • How do I know what Content I have to pay for?
    • How do you cast content from the EPIC On app on Chromecast?
    • How can you cast content on Apple TV using an iOS device?
    • How can you watch content from the EPIC On app on multiple devices simultaneously using the same account?
    • What can you do if you have already paid for your subscription but are still unable to access paid content on the EPIC On (and are asked to pay for subscription)?
    • How can you sign up on EPIC On?
    • How do you get a refund?
    • On which platforms is EPIC On available?
    • What can you do if your EPIC On app crashes repeatedly?
    • Why can't you find your downloaded videos on the EPIC On app after the latest update?

    CONTACT US

    If you need further assistance or have any queries, please email us at buzz@epicchannel.com